AdvantageTec has all the proper DMS integration and texting solutions required for your staff to abide to the rules discussed below.
Are you compliant? Many dealership employees contact customers via there own phones. Do you know what your employees are saying to your customers? Is their conversation saved? Are the conversations in accordance with TCPA rules? DO YOU HAVE WRITTEN AUTHORIZATION TO TEXT THEM???
We didn’t think so.
Protect your dealership – The TCPA fine for sending a text without written consent is $500 to $1500 per text.
Article by Sulina Gabale and Jason W. Gordon
Reed Smith, November 22 2016
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November 28, 2016
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Wright Drinker Biddle & Reath LLP TCPA Blog, November 30, 2016
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Providing simple and effective texting solution is AdvantageTec’s daily business. Our mission is Making Customers Happy and helping car dealerships improve communication and therewith-increasing CSI and CSE scores.
Advantage txt.’s one-page user interface shows service advisors new messages from current customers, client notifications and customer satisfaction – all in one. No need for entering, saving or deleting data – the software does it for you, magically.
User safety and data privacy is AdvantageTec’s biggest concern. No text is sent without the customer’s prior written consent, and DMS integration allows for time stamping and written authorization in compliance with current FCC & TCPA rules.
Data say that 90% of text messages are read within 3 minutes and the average response time is 4 minutes. When compared to missed calls, not checking voice mail, or emails waiting for hours to be answered – it is clear that texting is the fastest means of communication today.
Our automated texting software allows for better control of content, frequency and timeliness. Status updates, vehicle ready notifications, and appointment reminders are also included in the service – all designed according to your dealership’s needs.
Today’s customers demand cross-channel integration, which we incorporated in the best responsive design available for desktop, tablet or mobile devices, no matter the brand. Your staff members will not be tied to office– they can carry our texting tool in their pocket and text you in real time.
Our texting service does not prefer one brand over another – it is available to everyone! Text demo to (415) 300 2002 to setup a demonstration today!
* Msg&Data rates may apply
“Improved communications, service advisor efficiency and the advantage txt DMS integration make this a great tool”
Price Family Dealerships, Paula McCormick. Service Manager
“16 service drive costumers appraisal requests in one month”
“3% CSI increase within a few months – Automotive News January 5th, 2015”
Irvine BMW Dealer
“If the customer experience is of the utmost importance to you, then this should be your easiest fixed-op decision this year”
DGDG Auto Group, Michael Rudoph. Service Director
Advantage txt is available to ALL brands
Auto dealership clients are available as references and we welcome you to Contact us 1.877.772.8832 (or text Demo to (415) 903 – 8800) to set up a demonstration today.