Posts Tagged "texting"

its all in the phone 797

Fixed Ops: It’s all in the phone – September / October 2017

JD Power Study Shows: Service-Side Texting Improves CSI Scores Buick (with a score of 874) and Lexus (with a score of 860) dealerships are leading the way when it comes to the customer experience, according to J.D. Power’s recent customer satisfaction index (CSI) scores.

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How to improve service experience in 2017 Try texting 01

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize…

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What-is-the-best-texting-app-for-car-dealerships-

What is the best texting app for car dealerships?

No matter the business niche, texting is currently a must, and it promises to continue being useful for years to come. The advantages of texting are numerous, but in a sea of texting apps, it is hard to choose one for your dealership.

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AdvantageTec’s view of Edmunds reports that texting can be key for dealerships

AdvantageTec’s view of Edmunds reports that texting can be key for dealerships

Many auto dealerships continue to be challenged with finding the most effective method of communicating with their customers. To date, they have been unable to bring their services closer to their target audience, and when they do, retention becomes problematic for their resources.

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auto dealers guide

Auto dealer’s guide to texting

Texting has become a leading technology in B2C communication. Email and voicemail are long forgotten, and texting and text messaging apps are starting to reach their fullest potential. Customer support is using texting for numerous reasons, some of which include a productive process, one-on-one factor, customer centricity, and improved sales…

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Mobile is the future of car shopping

Mobile is the future of car shopping

Communication changes every day. The ultimate goal of every conversation is getting the message through. In that process, businesses seem to forget about the customers, about what they really need, and how they want to connect. Be flexible and embrace the new trend: drive as your customer guides you –…

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How can a dealership benefit from texting?

How can a dealership benefit from texting?

There is no arguing with the numbers: studies have shown that customer service and business, in general, can be improved significantly if you are using a texting solution. This…

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AdvantageTec at 2016 BMW national aftersales conference

AdvantageTec at 2016 BMW National Aftersales Conference

The spring of 2016 started off very busy for AdvantageTec. After the NADA Convention & Expo has finished, we will be heading straight to the BMW National Aftersales Conference to converse with key decision makers and broaden our dealership network. BMW NAC will provide a stage for us to present…

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Fixed Ops Do You Text Your Customers You Should! – March April 2016

Fixed Ops: Do You Text Your Customers? You Should! – March / April 2016

Download your own personal copy of our article that appeared in the Fixed Ops Magazine in March 2016, “DO U TXT? U SHD: Texting now crucial for communicating with customers,” by Thomas Jung, the CEO and co-founder of AdvantageTec.

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Essential Features for Car Dealership Texting

Essential Features for Car Dealership Texting

As stated in Automotive News by an AdvantageTec texting client, “Jose Hurtado, service director at Irvine BMW, Irvine Mini and Rolls-Royce Orange County in Irvine, Calif., said that after the service department started texting customers about seven months ago, the dealership’s customer satisfaction has increased three points on a 100-point…

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