Posts Tagged "service department"

Make customer service smarter Forrester 797

Make customer service smarter

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.

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Why dealerships must use texting in 2018 797

Why dealerships must use texting in 2018?

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

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