Posts Tagged "fixed ops"

its all in the phone 797

Fixed Ops: It’s all in the phone – September / October 2017

JD Power Study Shows: Service-Side Texting Improves CSI Scores Buick (with a score of 874) and Lexus (with a score of 860) dealerships are leading the way when it comes to the customer experience, according to J.D. Power’s recent customer satisfaction index (CSI) scores.

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FCC 2013 Telemarketing Rules

FCC 2013 Telemarketing Rules

Mobile Solution Dear Customer, Communications within the automobile industry will change significantly this Wednesday, October 16th. The FCC has issued stricter guidelines and new rules in how we can communicate with our customers. Please find the attached brief outlining the rule changes and specifically how they affect automobile dealerships. All…

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