Posts Tagged "customer retention"

Improve customer retention and increase sales with texting

Improve customer retention and increase sales with texting

What is your customer retention percentage? Are you asking for more incremental work when the vehicle is on the hoist? Are you using SMS to your advantage?

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Customer Experience -Management and Technology

Customer Experience: Management and Technology – Multiple Trends and Multiple Opportunities

[The year of] 2014 ushered in the need to fully understand what customer experience management (CX) is all about for big and small companies across all types of industries on a global basis. CX management comes down to knowing all the customer touch points, their details and understanding each piece…

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Forresters Predictions Top Customer Service Trends in 2016

Forrester’s Predictions: Top Customer Service Trends in 2016

Customer satisfaction and loyalty represent the basis for a positive customer experience, which further influences the rise in profit. Monitoring customer behavior and doing everything possible to make their satisfaction higher should be a mission of every company focused on the end user.

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Customer Engagement vs. Customer Experience in Car Industry

The Subtle and Critical Differences between Customer Engagement and Customer Experience

Customer engagement is defined by the amount of interaction that an individual consumer has, directly or indirectly, with a company and or their brand over time. It includes all of the…

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AdvantageTec on the state of customer experience CX

On the State of Customer Experience

I have some thoughts on the current state of CX and hope that they help you better understand the quickly evolving importance of your customer’s experience. CX is personal for each of your customers, but today that experience is shared with the world through the different social media platforms.

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