Posts Tagged "car dealer"

0 How to monitor customer service 797 min

How to monitor customer service

Have you ever noticed that a single interaction between your customer service representatives and customers could make or break the relationship? At the time when your customers can jump over to your closest competitor, it is critical to identify these moments and try to avert disaster.

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How to strengthen customer retention 797

How to strengthen customer retention at your car dealership

Retaining a position is always harder than achieving it. This applies to sports, life, culture, and of course – the automotive industry. Every business has its specific features; however, what we all strive for is to keep our customers happy. Every dealership today needs to meet consumer expectations even before…

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4 smart texting strategies for car dealerships 797

4 texting strategies for car dealerships

Everybody is texting. It is 2017 and people text each other more than ever. Why? Because it works. And they will continue to do so, at least according to a 2016 GSMA research which predicts smartphone penetration from 55% in 2016 to 76% by 2020.

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auto dealers guide

Auto dealer’s guide to texting

Texting has become a leading technology in B2C communication. Email and voicemail are long forgotten, and texting and text messaging apps are starting to reach their fullest potential. Customer support is using texting for numerous reasons, some of which include a productive process, one-on-one factor, customer centricity, and improved sales…

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How can a dealership benefit from texting?

How can a dealership benefit from texting?

There is no arguing with the numbers: studies have shown that customer service and business, in general, can be improved significantly if you are using a texting solution. This…

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2016 Digital Signage Trends

2016 Digital Signage Trends

Digital signage has become a primary means of communication for advertisers. The automotive industry does not fall behind, either. As it turns out, there is room – namely, the last three feet in the store – to make an impact and improve the sales. How you ask?

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AdvantageTec at 2016 BMW national aftersales conference

AdvantageTec at 2016 BMW National Aftersales Conference

The spring of 2016 started off very busy for AdvantageTec. After the NADA Convention & Expo has finished, we will be heading straight to the BMW National Aftersales Conference to converse with key decision makers and broaden our dealership network. BMW NAC will provide a stage for us to present…

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Customer Experience -Management and Technology

Customer Experience: Management and Technology – Multiple Trends and Multiple Opportunities

[The year of] 2014 ushered in the need to fully understand what customer experience management (CX) is all about for big and small companies across all types of industries on a global basis. CX management comes down to knowing all the customer touch points, their details and understanding each piece…

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Digital Signage and the New Car Dealer

Digital Signage and the New Car Dealer

Customer experience, engagement, and sales can all benefit from the right digital signage (DS) strategy in new car dealerships. Digital media has and continues to make expanding inroads into a wide variety of retail spaces, offering businesses an opportunity to promote the brand, educate customers about products and increase overall…

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