Automotive Dealership Texting

Advantage txt. is a texting solution specifically designed for car dealerships and their staff – service advisors, sales people and the BDC. Each employee has access to a mobile, tablet or desktop cloud based texting solution assuring proper rules and interactions are carried out when texting. Certified and TCPA-compliant texting solution with seamless dealer DMS integration process attaining written consent prior to texting a client, which represent one of the advantages of our texting solution.

Better Faster Communication = Happy Customer

Providing simple cost effective texting technology is AdvantageTec’s daily business. Our mission is Making Customers Happy and helping car dealerships improve communication and therewith-increasing CSI and CSE scores.

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Exceed Customer Expectations

  • DMS integrated & certified No data entry
  • Increased CSI
  • FCC & TCPA compliant
  • Cloud based, runs on desktop
  • Records all texts for future retrieval
  • Comprehensive reporting
  • Integrated landing page with sales contact info and new car specials.
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Improving Service Departments

  • Faster updates to customer
  • Less voice mail
  • Quick mid-service updates
  • One click vehicle ready for pick function
  • Send CSI function
  • Template messages
  • Delivery confirmation
  • Retrieve old messages for disputes
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Fuel Your Sales Department

  • 27% of your service drive customers view the landing page with specials
  • Provide customers with repair status on their mobile phone
  • Automated specials under repair status
  • One touch dial to sales for complimentary appraisal
  • Fuel your sales department with the service drive customers
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Today’s Consumers prefer texting

On average, people across generations Send many more Texts than phone calls

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Mobile, tablet or desktop accessible

Each employee has access to a mobile, tablet or desktop cloud based texting solution assuring proper rules and interactions are carried out when texting.

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Fuel your sales

Fuel your sales department with our highly interactive landing page sent to service customers as part of our advantage txt solution – we create a microsite-landing page for every service customer.

Advantage txt is available to all brands.

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Results & Testimonials

We have seen our employees and customers quickly accept texting as their preferred means of communication while their car is in for service.

With AdvantageTec we have:
Improved Service CSI scores by over 8% in just a few months.
Improved our upsell acceptance rate leading to increased hours per R.O.
Faster total repair turnaround times leading to a >12% gain in workshop e ciency. Reduced inbound call volume by >40% allowing for reduction in phone personnel.

Douglas Gold, General Manager

After thoroughly vetting texting solutions we decided to use AdvantageTec. Now, one year later Penske Audi Stevens Creek could not be more pleased.

We have reduced our incoming call volume by 30%,our CSI has improved and our advisors are using texting to increase closing rates on additional service work. One feature that has proven particularly bene cial is the 30-minute text noti cation from customers” prior to picking up their vehicles. Last month we had 17,604 text message communications
– I think that says it all.

Tony Newell, General Manager

AdvantageTec
2018 TCPA texting rules
Federal Communication Commission