Category Archive for "Mobile Texting"

Customer Engagement vs. Customer Experience in Car Industry

The Subtle and Critical Differences between Customer Engagement and Customer Experience

Customer engagement is defined by the amount of interaction that an individual consumer has, directly or indirectly, with a company and or their brand over time. It includes all of the…

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The Influence of Emoji on Car Dealership Texting

The Influence of Emoji on Car Dealership Texting

The advancement of technology today is accelerating every day, and its influence on our everyday lives is enormous. To stay fresh, every business needs to keep up with this advancement, and even dictate rules, for that matter. When it comes to mobile texting within your car dealership, one question appeared…

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A Tale of Two Automobile Dealerships – Mobile Texting Works!

A Tale of Two Automobile Dealerships – Mobile Texting Works!

According to Peter Drucker, “Management is responsible for doing things right, and leadership for doing the right things.” Yes, we should all embrace this management philosophy, but as always it is easier said than done. To help simplify this axiom let’s look at a concrete example where leadership points a…

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AdvantageTec on the state of customer experience CX

On the State of Customer Experience

I have some thoughts on the current state of CX and hope that they help you better understand the quickly evolving importance of your customer’s experience. CX is personal for each of your customers, but today that experience is shared with the world through the different social media platforms.

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A Brief History of Mobile Texting

A Brief History of Mobile Texting

It’s a clear and starry night, December 1992, Neil Papworth sends a short message, “Merry Christmas,” from his computer to a phone of his colleague Richard Jarvis through the Vodafone network. The technology he used to take this monumental step is called Short Message Service (SMS), although it is better known…

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The importance of texting in a car dealership

The Importance of Texting in a Car Dealership

The twenty-first century has brought us a lot of innovations, starting from the revolution in IT and an explosion in mobile usage. It is obvious that everything started changing with the arrival of new technologies. Successful car dealerships understand how to keep pace with the latest advancements, and yet retain…

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Tips and guidelines on writing a good text message to your customer

Tips and Guidelines for Writing a Good Text Message to Your Customer

One of the biggest benefits the twentieth century has brought us is telecommunications technology. Text messaging can be considered a revolution in the customer-service provider relationship with all the benefits it offers to a business and its clientele. Texting is beneficial for car dealerships because it offers a written record…

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2016-predictions-on-usage-of-mobile-technologies-in-the-customer-service-provider-relationship

2016 Predictions on Usage of Mobile Technologies in the Customer-Service Provider Relationship

  The twenty-first century has brought us a lot of innovation — some interesting, some disruptive and some game changing. Uber is changing the way we move, AirBnB is changing the way we sleep, and texting is changing the way we communicate. This innovation is the new normal. It is…

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Car dealers texting regulations FAQ

TCPA Texting Rules Every Car Dealership Needs to Know

Today’s reality regarding real time communication is proven in the data. On average smart phone users in the United States send 764 text messages and place 164 phone calls per month. Without a doubt younger users skew the data, but even people aged 55 to 64 text on average 80…

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FCC July 10th 2015 Car Dealership FAQs

When it comes to communicating with your clients, Federal Communications Commission is a place where you as a car dealership should find all the necessary information about the regulations either via radio, wire, satellite and cable in all 50 states, DC and US territories. This independent government agency is governed…

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