Category Archive for "Customers"

0 How to monitor customer service 797 min

How to monitor customer service

Have you ever noticed that a single interaction between your customer service representatives and customers could make or break the relationship? At the time when your customers can jump over to your closest competitor, it is critical to identify these moments and try to avert disaster.

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Forrester 2018 customer service trends 797

Forrester’s customer service trends for 2018

Customer relationship management (CRM) tools are some of the biggest buzzwords in recent years. By 2021, Gartner predicts that CRM will be the single largest revenue area of spending in enterprise software. And with good reason. If you plan your business to last, you had better make a viable, long-term…

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How Millennials buying habits change the auto industry 797

How Millennials’ buying habits change the auto industry

After more than a century on the road, the Americans are changing the way they drive. As of April 2016, the Millennials are the largest living population in the United States and they will make a huge impact on the auto industry. If you want your dealership to prosper, you…

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How to strengthen customer retention 797

How to strengthen customer retention at your car dealership

Retaining a position is always harder than achieving it. This applies to sports, life, culture, and of course – the automotive industry. Every business has its specific features; however, what we all strive for is to keep our customers happy. Every dealership today needs to meet consumer expectations even before…

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offer trust to your car dealership customers 797

Offer trust to your car dealership customers

In the automotive industry, trust is a must. No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn it.

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Make customer service smarter Forrester 797

Make customer service smarter

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.

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Why invest in customer experience in 2018 797

Why you must invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention. This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.

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Forrester's 2017 customer service trends 797

Forrester’s 2017 customer service trends

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will become smarter and more strategic. Let’s…

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How to improve service experience in 2017 Try texting 01

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize…

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The power of customer satisfaction survey

The power of customer satisfaction survey

Business and, as a matter of fact, all relationships depend upon good communication. If you do not know something it makes perfect sense to ask. When you do, you may get an answer you either like or dislike, but you will have the most powerful thing, the answer.

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