Category Archive for "Case studies"

How to improve service experience in 2017 Try texting 01

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize…

Read More
TCPA-vs-Facebook-SMS-birthday-alerts-who-wins-this-battle

TCPA vs. Facebook SMS birthday alerts: who wins this battle?

If you are a Facebook user – just like roughly one-third of the planet – then you have probably noticed that Facebook sends birthday alerts via text messages. If you google the words “Facebook birthday alert texts” you will get a ton of results from websites where people asked how…

Read More
AdvantageTec’s view of Edmunds reports that texting can be key for dealerships

AdvantageTec’s view of Edmunds reports that texting can be key for dealerships

Many auto dealerships continue to be challenged with finding the most effective method of communicating with their customers. To date, they have been unable to bring their services closer to their target audience, and when they do, retention becomes problematic for their resources.

Read More
texting demographics everybody texts 001

Texting demographics: everybody texts!

Not only Millennials text – all age groups text and research shows texting is the most used function on a smartphone. For car dealerships, the real question is should they be texting with clients? AdvantageTec can answer that for fixed operations as we provide texting solutions to hundreds of large…

Read More
online SMS alerts mean more sales

Online SMS alerts mean more sales

Whether you are the biggest shipper of PCs worldwide, a local bakery, or a small Mid-Western car dealership – you need to provide your customers with the best service support – and resolve all emerging issues in almost an instant. Why? Your clients are demanding it.

Read More
Value of customer satisfaction

Value of customer satisfaction

Customer satisfaction is one of the burning issues in businesses today. To invest or not to invest into CS improvement? Many companies are still in doubt whether their investment will pay off at the end of the day. Using quantified examples and appropriate methodology, Cisco and IBSG (Internet Business Solutions…

Read More
Improve customer retention and increase sales with texting

Improve customer retention and increase sales with texting

What is your customer retention percentage? Are you asking for more incremental work when the vehicle is on the hoist? Are you using SMS to your advantage?

Read More
AdvantageTec on the state of customer experience CX

On the State of Customer Experience

I have some thoughts on the current state of CX and hope that they help you better understand the quickly evolving importance of your customer’s experience. CX is personal for each of your customers, but today that experience is shared with the world through the different social media platforms.

Read More

Request Demo

Close