2018 TCPA rules car dealerships need to know 797

2018 TCPA texting rules every car dealership needs to know

Today’s reality regarding real-time communication is proven in the data. On average smartphone users in the United States send 764 text messages and place 164 phone calls per month. Without a doubt younger users skew the data, but even people aged 55 to 64 text on average 80 times per…

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Make customer service smarter Forrester 797

Make customer service smarter

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.

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Why invest in customer experience in 2018 797

Why you must invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention. This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.

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Why dealerships must use texting in 2018 797

Why dealerships must use texting in 2018?

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

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4 smart texting strategies for car dealerships 797

4 texting strategies for car dealerships

Everybody is texting. It is 2017 and people text each other more than ever. Why? Because it works. And they will continue to do so, at least according to a 2016 GSMA research which predicts smartphone penetration from 55% in 2016 to 76% by 2020.

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How technology changes car dealerships 797

How technology changes car dealerships?

When in need of information, many people today turn to the Internet. With a simple search for specific keywords, such as ’San Diego car dealership,’ they can find what they need within moments. History, notes, books, clothes, even vehicles – all can be seen and sold.  New technologies, including cellular…

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its all in the phone 797

Fixed Ops: It’s all in the phone – September / October 2017

JD Power Study Shows: Service-Side Texting Improves CSI Scores Buick (with a score of 874) and Lexus (with a score of 860) dealerships are leading the way when it comes to the customer experience, according to J.D. Power’s recent customer satisfaction index (CSI) scores.

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Understanding The Mobile Experience Of A Dealership Fixed-Op Customer 797

Understanding the mobile experience of a dealership’s fixed-op customer

Get ready for three full days of content and networking, where you’ll learn what’s working now in automotive marketing, sales and management, and how you can combine them to grow profitability at your dealership. Reserve your seat at DSES 2017 today!

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help breast cancer patients 797

How your financial help can support breast cancer patients

Join AdvantageTec in donating and helping women with breast cancer and look for our ad in Automotive News in October. In the United States and around the world, October is the National Breast Cancer Awareness Month. During this annual international health campaign, many breast cancer organizations arrange local charities to…

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3 digital signage strategies for improving user experience at your car dealership 797

3 digital signage strategies for improving user experience at your car dealership

In the age of digital technologies, it is clear that customers demand more. What the customer wants must become a prerogative. Every store, every interactive kiosk, every car dealership. We all need to understand the power that digital signage has when it comes to improving the user experience.

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