0 How to monitor customer service 797 min

How to monitor customer service

Have you ever noticed that a single interaction between your customer service representatives and customers could make or break the relationship? At the time when your customers can jump over to your closest competitor, it is critical to identify these moments and try to avert disaster.

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Dealership texting platforms options 797 mobile texting app

Dealership texting platforms: options and recommendations

Staying connected with your dealership’s customers is strongly desirable. If you can communicate everything, things get done – fast. Especially today when time is money and customers are often impatient to get everything completed as soon as possible and as expected – or else they will switch to your closest…

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easy communication texting challenge 797

Biggest challenge today? Making communication easier

Interchange of information is crucial in business. Especially if you aim to transmit essential messages such as repair scheduling, tire replacement, or the cost of new car components.

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Forrester 2018 customer service trends 797

Forrester’s customer service trends for 2018

Customer relationship management (CRM) tools are some of the biggest buzzwords in recent years. By 2021, Gartner predicts that CRM will be the single largest revenue area of spending in enterprise software. And with good reason. If you plan your business to last, you had better make a viable, long-term…

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AdvantageTec on BMW NAC 2018 797

AdvantageTec at BMW NAC 2018

Welcome to BMW National Aftersales Conference in Las Vegas, Nevada! We would like to inform you that AdvantageTec will be presenting our advantaget txt, the only FCC-approved and TCPA-compliant automotive texting app in the US.

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How Millennials buying habits change the auto industry 797

How Millennials’ buying habits change the auto industry

After more than a century on the road, the Americans are changing the way they drive. As of April 2016, the Millennials are the largest living population in the United States and they will make a huge impact on the auto industry. If you want your dealership to prosper, you…

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DMS integrated texting is worth paying for 797

DMS integrated texting is worth paying for

Time is money, and no one likes their time wasted. So, if you are not using the newest technologies, you are missing out on lucrative business opportunities. When it comes to texting – it is a relatively old technology – for more than 25 years people have been using it…

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Don't text and drive in 2018 - or ever 797

Don’t text and drive in 2018 – or ever!

As a leading texting solutions provider in the automotive industry, it has become a responsibility of AdvantageTec to further amplify all the cries for help in preventing texting and mobile phone usage while driving.

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How to strengthen customer retention 797

How to strengthen customer retention at your car dealership

Retaining a position is always harder than achieving it. This applies to sports, life, culture, and of course – the automotive industry. Every business has its specific features; however, what we all strive for is to keep our customers happy. Every dealership today needs to meet consumer expectations even before…

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Are you ready for a TCPA update 797

Are you ready for a TCPA update in 2018?

Technology revolutionized the way people communicate. Every day we see new apps which improve how we interact with each other. However, in order to be used, all those apps need to comply with laws and regulations ordered by the Federal Communications Commission (FCC), namely the 1991 Telephone Consumer Protection Act…

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