How to strengthen customer retention 797

How to strengthen customer retention at your car dealership

Retaining a position is always harder than achieving it. This applies to sports, life, culture, and of course – the automotive industry. Every business has its specific features; however, what we all strive for is to keep our customers happy. Every dealership today needs to meet consumer expectations even before…

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Are you ready for a TCPA update 797

Are you ready for a TCPA update in 2018?

Technology revolutionized the way people communicate. Every day we see new apps which improve how we interact with each other. However, in order to be used, all those apps need to comply with laws and regulations ordered by the Federal Communications Commission (FCC), namely the 1991 Telephone Consumer Protection Act…

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offer trust to your car dealership customers 797

Offer trust to your car dealership customers

In the automotive industry, trust is a must. No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn it.

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2018 TCPA rules car dealerships need to know 797

2018 TCPA texting rules every car dealership needs to know

Today’s reality regarding real-time communication is proven in the data. On average smartphone users in the United States send 764 text messages and place 164 phone calls per month. Without a doubt younger users skew the data, but even people aged 55 to 64 text on average 80 times per…

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Make customer service smarter Forrester 797

Make customer service smarter

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.

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Why invest in customer experience in 2018 797

Why you must invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention. This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.

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Why dealerships must use texting in 2018 797

Why dealerships must use texting in 2018?

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

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4 smart texting strategies for car dealerships 797

4 texting strategies for car dealerships

Everybody is texting. It is 2017 and people text each other more than ever. Why? Because it works. And they will continue to do so, at least according to a 2016 GSMA research which predicts smartphone penetration from 55% in 2016 to 76% by 2020.

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How technology changes car dealerships 797

How technology changes car dealerships?

When in need of information, many people today turn to the Internet. With a simple search for specific keywords, such as ’San Diego car dealership,’ they can find what they need within moments. History, notes, books, clothes, even vehicles – all can be seen and sold.  New technologies, including cellular…

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its all in the phone 797

Fixed Ops: It’s all in the phone – September / October 2017

JD Power Study Shows: Service-Side Texting Improves CSI Scores Buick (with a score of 874) and Lexus (with a score of 860) dealerships are leading the way when it comes to the customer experience, according to J.D. Power’s recent customer satisfaction index (CSI) scores.

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