Happy customers grow your CSI

September 19, 2018
Ryan Williams

Intuitively speaking, customer satisfaction and customer experience are the drivers of increased profitability at your dealership. Just think of it: if your customers are happy, they will bring you more business.

Read more
Ryan Williams

Texting solutions for car dealerships

July 24, 2018
Ryan Williams

Dealerships today need to be as competitive as possible and use as many options as they can to bring communication with their customers to another level. Besides face-to-face consultations, it is sometimes essential that conversations continue outside the dealership.

Read more
Ryan Williams

How to monitor customer service

July 10, 2018
Ryan Williams

Have you ever noticed that a single interaction between your customer service representatives and customers could make or break the relationship? At the time when your customers can jump over to your closest competitor, it is critical to identify these moments and try to avert disaster.

Read more
Ryan Williams

Dealership texting platforms: options and recommendations

June 26, 2018
Ryan Williams

Staying connected with your dealership’s customers is strongly desirable. If you can communicate everything, things get done – fast. Especially today when time is money and customers are often impatient to get everything completed as soon as possible and as expected – or else they will switch to your closest competitor.

Read more
Ryan Williams

Biggest challenge today? Making communication easier

June 12, 2018
Ryan Williams

Interchange of information is crucial in business. Especially if you aim to transmit essential messages such as repair scheduling, tire replacement, or the cost of new car components.

Read more
Ryan Williams

Forrester’s customer service trends for 2018

June 5, 2018
Ryan Williams

Customer relationship management (CRM) tools are some of the biggest buzzwords in recent years. By 2021, Gartner predicts that CRM will be the single largest revenue area of spending in enterprise software. And with good reason. If you plan your business to last, you had better make a viable, long-term business strategy.

Read more
Ryan Williams

AdvantageTec at BMW NAC 2018

May 1, 2018
Pero Krpan

Welcome to BMW National Aftersales Conference in Las Vegas, Nevada! We would like to inform you that AdvantageTec will be presenting our advantaget txt, the only FCC-approved and TCPA-compliant automotive texting app in the US.

Read more
Pero Krpan

How Millennials’ buying habits change the auto industry

April 24, 2018
Pero Krpan

After more than a century on the road, the Americans are changing the way they drive. As of April 2016, the Millennials are the largest living population in the United States and they will make a huge impact on the auto industry. If you want your dealership to prosper, you need to get to know […]

Read more
Pero Krpan

DMS integrated texting is worth paying for

April 10, 2018
Pero Krpan

Time is money, and no one likes their time wasted. So, if you are not using the newest technologies, you are missing out on lucrative business opportunities. When it comes to texting – it is a relatively old technology – for more than 25 years people have been using it non-stop. And this communication tool […]

Read more
Pero Krpan

Don’t text and drive in 2018 – or ever!

March 27, 2018
Thomas F. Jung

As a leading texting solutions provider in the automotive industry, it has become a responsibility of AdvantageTec to further amplify all the cries for help in preventing texting and mobile phone usage while driving.

Read more
Thomas F. Jung

How to strengthen customer retention at your car dealership

March 9, 2018
Pero Krpan

Retaining a position is always harder than achieving it. This applies to sports, life, culture, and of course – the automotive industry. Every business has its specific features; however, what we all strive for is to keep our customers happy. Every dealership today needs to meet consumer expectations even before they show up in the […]

Read more
Pero Krpan

Are you ready for a TCPA update in 2018?

February 6, 2018
Pero Krpan

Technology revolutionized the way people communicate. Every day we see new apps which improve how we interact with each other. However, in order to be used, all those apps need to comply with laws and regulations ordered by the Federal Communications Commission (FCC), namely the 1991 Telephone Consumer Protection Act of 1991 (TCPA).

Read more
Pero Krpan

Offer trust to your car dealership customers

January 23, 2018
Ryan Williams

In the automotive industry, trust is a must. No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn it.

Read more
Ryan Williams

2018 TCPA texting rules every car dealership needs to know

January 12, 2018
Thomas F. Jung

Today’s reality regarding real-time communication is proven in the data. On average smartphone users in the United States send 764 text messages and place 164 phone calls per month. Without a doubt younger users skew the data, but even people aged 55 to 64 text on average 80 times per month and 65+ text on […]

Read more
Thomas F. Jung

Make customer service smarter

January 11, 2018
Pero Krpan

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.

Read more
Pero Krpan

Why you must invest in customer experience in 2018

December 27, 2017
Pero Krpan

Every business has only one objective: reaching customers and obtaining their attention. This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.

Read more
Pero Krpan

Why dealerships must use texting in 2018?

December 13, 2017
Pero Krpan

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

Read more
Pero Krpan

4 texting strategies for car dealerships

November 28, 2017
Pero Krpan

Everybody is texting. It is 2017 and people text each other more than ever. Why? Because it works. And they will continue to do so, at least according to a 2016 GSMA research which predicts smartphone penetration from 55% in 2016 to 76% by 2020.

Read more
Pero Krpan

How technology changes car dealerships?

November 14, 2017
Ryan Williams

When in need of information, many people today turn to the Internet. With a simple search for specific keywords, such as ’San Diego car dealership,’ they can find what they need within moments. History, notes, books, clothes, even vehicles – all can be seen and sold.  New technologies, including cellular phones, in-store experience, even POS […]

Read more
Ryan Williams

Fixed Ops: It’s all in the phone – September / October 2017

October 24, 2017
Thomas F. Jung

JD Power Study Shows: Service-Side Texting Improves CSI Scores Buick (with a score of 874) and Lexus (with a score of 860) dealerships are leading the way when it comes to the customer experience, according to J.D. Power’s recent customer satisfaction index (CSI) scores.

Read more
Thomas F. Jung

How your financial help can support breast cancer patients

September 28, 2017
Thomas F. Jung

Join AdvantageTec in donating and helping women with breast cancer and look for our ad in Automotive News in October. In the United States and around the world, October is the National Breast Cancer Awareness Month. During this annual international health campaign, many breast cancer organizations arrange local charities to raise funds for research of […]

Read more
Thomas F. Jung

The text advantage: Why your dealership should use texting?

August 30, 2017
Pero Krpan

Text messaging is taking over. No, this is not old news from the 1990s. It is 2017, and everybody is talking about texting. “Why, isn’t texting available for a long time and an old technology?”, one might ask. It is, but it is also the one that is currently flourishing. Stats show that in 2014 […]

Read more
Pero Krpan

Phone calls not preferred research shows

August 11, 2017
Ryan Williams

Are you a talker or a texter? Or do you prefer sending emails? February 2017 data show that US smartphone penetration surpassed 80 percent in 2016 (source: ComScore), making this growth the largest so far. However, the most basic function of a phone – the call – seems not to be so popular after all. […]

Read more
Ryan Williams

Advantages and disadvantages of texting

July 25, 2017
Thomas F. Jung

Mobile smartphones have become an evermore important part of our lives since their introduction a tad over ten years ago. One of the most convenient things about today’s phones is the simplicity of texting. Obvious advantages include fast and direct communication, but texting does have disadvantages. Below I will touch on some of the good, […]

Read more
Thomas F. Jung

Forrester’s 2017 customer service trends

May 4, 2017
Pero Krpan

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will become smarter and more strategic. Let’s see if this will reflect […]

Read more
Pero Krpan

Sexting – from Congressman to Car Dealerships

April 20, 2017
Thomas F. Jung

The rapid development of communications technologies in the last quarter of a century has indeed transformed how people interact with each other — unfortunately, sometimes new technologies introduce inappropriate behavior. Sending sexually explicit text messages is one of these behaviors, it is called sexting.

Read more
Thomas F. Jung

Happy 25th birthday, mobile texting!

April 4, 2017
Thomas F. Jung

This year mobile text messaging celebrates its 25th birthday. Many things have happened since 1992 when the first text (in history) was sent.  Since then, texting truly has become a cultural phenomenon, and it has undoubtedly changed the way people communicate, both among themselves, and with companies. But how did it emerge in the first […]

Read more
Thomas F. Jung

How to improve service experience in 2017? Try texting!

March 21, 2017
Pero Krpan

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize the benefits of a proven […]

Read more
Pero Krpan

TCPA vs. Facebook SMS birthday alerts: who wins this battle?

March 9, 2017
Thomas F. Jung

If you are a Facebook user – just like roughly one-third of the planet – then you have probably noticed that Facebook sends birthday alerts via text messages. If you google the words “Facebook birthday alert texts” you will get a ton of results from websites where people asked how to disable or turn them […]

Read more
Thomas F. Jung

What is the best texting app for car dealerships?

February 21, 2017
Ryan Williams

No matter the business niche, texting is currently a must, and it promises to continue being useful for years to come. The advantages of texting are numerous, but in a sea of texting apps, it is hard to choose one for your dealership.

Read more
Ryan Williams

Is texting while driving a 21st century epidemic?

January 11, 2017
Pero Krpan

Driving is a highly engaging activity: it demands all your senses to be alert, including visual and motor skills. With smartphone usage growing every day, it is no wonder almost everyone’s become a little bit obsessed with these devices, no matter the age. Not so surprisingly, though, texting demands the same set of skills as […]

Read more
Pero Krpan

The power of customer satisfaction survey

December 20, 2016
Pero Krpan

Business and, as a matter of fact, all relationships depend upon good communication. If you do not know something it makes perfect sense to ask. When you do, you may get an answer you either like or dislike, but you will have the most powerful thing, the answer.

Read more
Pero Krpan

Texting demographics: everybody texts!

November 14, 2016
Thomas F. Jung

Not only Millennials text – all age groups text and research shows texting is the most used function on a smartphone. For car dealerships, the real question is should they be texting with clients? AdvantageTec can answer that for fixed operations as we provide texting solutions to hundreds of large and small, public and family-owned […]

Read more
Thomas F. Jung

Online SMS alerts mean more sales

November 1, 2016
Ryan Williams

Whether you are the biggest shipper of PCs worldwide, a local bakery, or a small Mid-Western car dealership – you need to provide your customers with the best service support – and resolve all emerging issues in almost an instant. Why? Your clients are demanding it.

Read more
Ryan Williams

Value of customer satisfaction

October 18, 2016
Pero Krpan

Customer satisfaction is one of the burning issues in businesses today. To invest or not to invest into CS improvement? Many companies are still in doubt whether their investment will pay off at the end of the day. Using quantified examples and appropriate methodology, Cisco and IBSG (Internet Business Solutions Group) have drawn up a […]

Read more
Pero Krpan

Automotive dealership texting [VIDEO]

October 4, 2016
Thomas F. Jung

Have you asked yourself this question lately, is my dealership communicating properly? On average smartphone users in the United States send 764 text messages and place 164 phone calls per month. Without a doubt, younger users skew the data, but even people aged 55 to 64 text on average 80 times per month and 65+ […]

Read more
Thomas F. Jung

FCC’s Robocall Strike Force cuts off robocalls for good

September 6, 2016
Thomas F. Jung

On August 19, 2016, FCC opened up the meeting of the group called “Robocall Strike Force,” a team made up of titans in the tech industry with the goal of ending automated robocalls and autodialer text messages.

Read more
Thomas F. Jung

Auto dealer’s guide to texting

August 1, 2016
Ryan Williams

Texting has become a leading technology in B2C communication. Email and voicemail are long forgotten, and texting and text messaging apps are starting to reach their fullest potential. Customer support is using texting for numerous reasons, some of which include a productive process, one-on-one factor, customer centricity, and improved sales and ROI. New era of […]

Read more
Ryan Williams

Mobile is the future of car shopping

June 29, 2016
Pero Krpan

Communication changes every day. The ultimate goal of every conversation is getting the message through. In that process, businesses seem to forget about the customers, about what they really need, and how they want to connect. Be flexible and embrace the new trend: drive as your customer guides you – on the phone. Given that […]

Read more
Pero Krpan

How can a dealership benefit from texting?

April 21, 2016
Thomas F. Jung

There is no arguing with the numbers: studies have shown that customer service and business, in general, can be improved significantly if you are using a texting solution. This...

Read more
Thomas F. Jung

AdvantageTec at 2016 NADA Convention & Expo

March 25, 2016
Ryan Williams

Socialization is an important part of every business. Without it, new clients or partnerships would not be found or made, and all business would stop. One of the most famous car dealership conventions in the USA is the “NADA Connect Convention & Expo”. NADA stands for National Automobile Dealers Association. This year, it is going […]

Read more
Ryan Williams

How to Bring Car Dealerships Closer to Women

March 22, 2016
Ryan Williams

As opposed to the general opinion, the automotive industry does not sell cars to men only. In fact, it might sound surprising to you that “women play a leading role in 85 percent of auto purchases” (source: NPR) and “makeup almost a half of the car-buying market” (source: Kelley Blue Book). The fact is that […]

Read more
Ryan Williams

Customer Experience: Management and Technology – Multiple Trends and Multiple Opportunities

March 15, 2016
Ryan Williams

[The year of] 2014 ushered in the need to fully understand what customer experience management (CX) is all about for big and small companies across all types of industries on a global basis. CX management comes down to knowing all the customer touch points, their details and understanding each piece as part of the collective […]

Read more
Ryan Williams

Essential Features for Car Dealership Texting

March 10, 2016
Thomas F. Jung

As stated in Automotive News by an AdvantageTec texting client, “Jose Hurtado, service director at Irvine BMW, Irvine Mini and Rolls-Royce Orange County in Irvine, Calif., said that after the service department started texting customers about seven months ago, the dealership’s customer satisfaction has increased three points on a 100-point index. ‘That is something huge […]

Read more
Thomas F. Jung

What We Have Learned from the Lithia Texting Lawsuit

March 8, 2016
popart

Companies take texting for granted. However, when one faces lawsuits, especially a legal person, one cannot help but wonder what the rules really are. But maybe it is already too late. Five years ago, a major texting lawsuit occurred and we can all learn from it today.

Read more
popart

Forrester’s Predictions: Top Customer Service Trends in 2016

February 29, 2016
Ryan Williams

Customer satisfaction and loyalty represent the basis for a positive customer experience, which further influences the rise in profit. Monitoring customer behavior and doing everything possible to make their satisfaction higher should be a mission of every company focused on the end user.

Read more
Ryan Williams

The Influence of Emoji on Car Dealership Texting

February 10, 2016
Ryan Williams

The advancement of technology today is accelerating every day, and its influence on our everyday lives is enormous. To stay fresh, every business needs to keep up with this advancement, and even dictate rules, for that matter. When it comes to mobile texting within your car dealership, one question appeared recently. This issue, whether or […]

Read more
Ryan Williams

A Tale of Two Automobile Dealerships – Mobile Texting Works!

February 5, 2016
Ryan Williams

According to Peter Drucker, “Management is responsible for doing things right, and leadership for doing the right things.” Yes, we should all embrace this management philosophy, but as always it is easier said than done. To help simplify this axiom let’s look at a concrete example where leadership points a dealership in the correct direction […]

Read more
Ryan Williams

A Brief History of Mobile Texting

January 11, 2016
Ryan Williams

It’s a clear and starry night, December 1992, Neil Papworth sends a short message, “Merry Christmas,” from his computer to a phone of his colleague Richard Jarvis through the Vodafone network. The technology he used to take this monumental step is called Short Message Service (SMS), although it is better known today as texting or text […]

Read more
Ryan Williams

The Importance of Texting in a Car Dealership

December 24, 2015
Pero Krpan

The twenty-first century has brought us a lot of innovations, starting from the revolution in IT and an explosion in mobile usage. It is obvious that everything started changing with the arrival of new technologies. Successful car dealerships understand how to keep pace with the latest advancements, and yet retain some good ol’ things which […]

Read more
Pero Krpan

Mobile Texting as Preferred Means of Communication

July 10, 2015
Thomas F. Jung

There is No Denying the Numbers: Texting Is the Preferred Method of Customer Service Communications across Industry Verticals A recent Harris Poll of two thousand adults on their frustrations with customer service, just under half (48 percent) of those surveyed said it would be convenient and appreciated if companies offered a text-messaging option for customer […]

Read more
Thomas F. Jung

Texting Growth in Customer Support

May 11, 2015
Thomas F. Jung

Customer support has become one of the crucial factors for customer satisfaction index (CSI). It is your role as a service provider to make your customers happy. Find out why texting is the best solution and how to incorporate it into your business.

Read more
Thomas F. Jung

Make Your Service Advisor Team Better

May 7, 2015
Thomas F. Jung

When your service advisor team needs answers quickly and wants to avoid phone tag then texting is today’s solution. A text is responded to, on average, within 3 minutes – email and phone voice mail cannot complete.

Read more
Thomas F. Jung

FIXED OPS MAGAZINE

April 20, 2015
Thomas F. Jung

TEXTING IS NOW AN EVERYONE TOOL Text messaging, once the exclusive purview of teens to express themselves in a few characters, is growing up fast. The proof of this movement? Older adults (Boomers) now make up the fastest-growing segment of text users, according to the Pew Internet & Life Project survey. The Adoption of Business […]

Read more
Thomas F. Jung

Fuel Your Sales Department

April 9, 2015
Pero Krpan

Fuel your sales department with our highly interactive landing page sent to service customers as part of our advantage txt solution – we create a microsite-landing page for every service customer. On this page the dealership’s clients can see the status of their vehicle’s service or repair. The landing page also serves as an informational […]

Read more
Pero Krpan
More posts