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Forrester's 2017 customer service trends 797

Forrester’s 2017 customer service trends

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will become smarter and more strategic. Let’s…

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How to improve service experience in 2017 Try texting 01

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize…

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Digital signage trends in 2017

Digital signage trends in 2017

The biggest benefit of digital signage, according to a survey of Digital Signage Today is improved customer experience and improving customer experience is AdvantageTec ’s focus. With 2017 Digital Signage Expo being just around the corner, we have decided to give DS some thought and see what the future of this…

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Is texting while driving a 21st century epidemic

Is texting while driving a 21st century epidemic?

Driving is a highly engaging activity: it demands all your senses to be alert, including visual and motor skills. With smartphone usage growing every day, it is no wonder almost everyone’s become a little bit obsessed with these devices, no matter the age. Not so surprisingly, though, texting demands the…

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The power of customer satisfaction survey

The power of customer satisfaction survey

Business and, as a matter of fact, all relationships depend upon good communication. If you do not know something it makes perfect sense to ask. When you do, you may get an answer you either like or dislike, but you will have the most powerful thing, the answer.

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AdvantageTec’s view of Edmunds reports that texting can be key for dealerships

AdvantageTec’s view of Edmunds reports that texting can be key for dealerships

Many auto dealerships continue to be challenged with finding the most effective method of communicating with their customers. To date, they have been unable to bring their services closer to their target audience, and when they do, retention becomes problematic for their resources.

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Value of customer satisfaction

Value of customer satisfaction

Customer satisfaction is one of the burning issues in businesses today. To invest or not to invest into CS improvement? Many companies are still in doubt whether their investment will pay off at the end of the day. Using quantified examples and appropriate methodology, Cisco and IBSG (Internet Business Solutions…

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Don't text and drive: let's save some lives

Don’t text and drive: let’s save some lives

Did you know that texting while operating a motor vehicle is banned in 46 states in the US? If you are surprised by this fact, please keep reading.

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6 rules for effective digital signage

Rules for effective digital signage copy

Digital signage is everywhere. If you go shopping, you see it on menu boards. If you go on a journey, you see it on big digital billboards. If you go car shopping, you see it in the dealership waiting room. This kind of advertising has become a normal way of…

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Mobile is the future of car shopping

Mobile is the future of car shopping

Communication changes every day. The ultimate goal of every conversation is getting the message through. In that process, businesses seem to forget about the customers, about what they really need, and how they want to connect. Be flexible and embrace the new trend: drive as your customer guides you –…

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