Service Advisor Texting

Service Advisor Texting Software

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The Advantage Tec texting software solution is designed for franchised automotive dealers. It is a cloud-based solution, which runs on Windows desktop DMS hardware systems.

What is Advantage txt?

Advantage txt is an approved and certified texting tool to all major DMS vendors in the United States (see our partner page). The texting software is designed to run on all browsers and optimized for Chrome and Firefox. Its ease of use is unrivaled with automated data entry and data removal based on DMS information.

Unlike email there is no clutter, filing or deleting to manage – Advantage Tec has automated these features. It is built to improve communications, CSI and customer retention.

Main features of Advantage txt:

  • Cloud based – desktop, tablet and mobile compatible
  • Familiar email-like screen
  • Customer, RO & vehicle data is automatically populated from DMS
  • Records all texts for future retrieval
  • Message date/time stamp
  • Print and file capability of text messages

What the data say?

A recent Advantage Tec data analysis of over 30,000 texts shows the most frequent question posed by customers in fixed operations, across all dealership brands, was regarding the status of their vehicle.

Advantage txt provides a simple fix to this questions, and the beauty in texting is that five to ten clients can be notified of their vehicle’s status in the same time it takes to make one phone call. Our primary research showed more good news – only 9% of additional work requests were denied via text.

The simple conclusion for a dealership, provide customers with the communication options they demand. And it is a fact today’s customers demand the ability for dealerships to text.

Solve your problems

Providing simple cost effective texting technology is Advantage Tec’s daily business. Our mission is Making Customers Happy and helping car dealerships improve communication and therewith-increasing CSI and CSE scores.

Auto dealership clients are available as references and we welcome you to call us (or text “demo” to (415) 300 2002) to set up a demonstration today.

* Msg&Data rates may apply

Thomas Jung is the CEO and co-founder of AdvantageTec. He has also served executive management roles as Divisional President at Cars.com, CMO at vAuto and co-founder of Marketdrive Interactive. He started his career as an automotive technician at Dr. Ing. HcF Porsche AG is Stuttgart Germany.

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